AIQuity Life — Cancellation & Refund Policy
Effective Date: 26 May 2026
Entity: KalpaNest Technologies Private Limited
Registered Office: WeWork Prestige Cube, Laskar Hosur Road, Adugodi, Koramangala, Bengaluru, Karnataka 560030, India
Contact: support@aiquitylife.com
1. Overview
This policy governs subscription cancellation and refunds for AIQuity Life. By subscribing to any paid plan, you acknowledge that you have already evaluated the product through the sample lessons that are open before purchase, and that your subscription constitutes an informed, voluntary commitment.
Key principle: A sample of the curriculum is open before you pay, so you evaluate the real product rather than a description of it. There is no free trial, no trial period, and no evaluation window after payment. Subscription payments are non-refundable — the only amounts we return are billing errors, described in section 4.
2. Sample Access Before Purchase
2.1 Try the sample, then subscribe. A sample of the curriculum is open before you pay: the actual lessons, playgrounds and interface, not a description of them. This is how you evaluate the product.
2.2 There is no free trial. We do not offer a trial of the paid subscription, a trial period, or a money-back evaluation window. The sample is the evaluation. When you are satisfied with it, you subscribe.
2.3 Informed Purchase Decision. Because the sample is drawn from the same product you are buying, subscribing indicates you have evaluated the quality, content depth and functionality, and are satisfied with them before committing payment.
3. Cancellation
3.1 Cancellation of Future Billing
You may cancel auto-renewal of your subscription at any time:
| Method | Steps |
|---|---|
| Self-service | Settings → Subscription → Cancel Auto-Renewal → Confirm |
| support@aiquitylife.com from your registered email |
3.2 Effect of Cancellation
- No future charges. Auto-renewal stops immediately upon cancellation.
- Access continues until period end. You retain premium access for the remainder of your current paid billing period.
- No partial refund. Cancellation does not entitle you to a refund of the current billing period. You have already paid for access through the period end, and that access remains available to you.
- Downgrade at period end. Your account reverts to sample access once the paid period expires.
3.3 Data After Cancellation
| Data Type | Retention |
|---|---|
| Learning progress, scores, mastery | Preserved indefinitely |
| Creator projects (Chakra tools) | Read-only; editing requires re-subscription |
| Account profile | Preserved until you request deletion |
| Payment tokens | Removed within 7 days of period end |
3.4 Re-subscription
You may re-subscribe at any time. Progress and data are preserved.
4. Refund Policy — Strictly Limited
4.1 General Rule: No Refunds
All subscription payments are non-refundable. You acknowledged before subscribing that:
- You evaluated the product through the sample lessons that are open before purchase
- You understood the subscription terms, pricing, and billing cycle
- The service is a digital content and AI-powered platform delivered immediately upon payment
4.2 Sole Exceptions — Billing Errors Only
Money is returned only to correct a billing error. These are corrections of a mistake, not refunds of a purchase decision; a purchase decision is never refunded.
| Exception | Conditions | Refund Amount |
|---|---|---|
| Duplicate charge | System error caused the same transaction to process twice | Full duplicate amount |
| Unauthorized charge | Your payment method was used without your consent (account compromise verified by our team) | Full unauthorized amount |
| Extended platform outage | Service was completely unavailable for more than 72 consecutive hours during your billing period, confirmed by our status page | Pro-rata credit for verified downtime, applied to next cycle |
| Charge after confirmed cancellation | You cancelled before the renewal date but were charged due to a system error | Full amount of erroneous charge |
4.3 How to Request
For any of the above exceptions, email support@aiquitylife.com with:
- Your registered email address
- Transaction ID or billing reference
- Specific exception you are claiming (from the table above)
- Any supporting evidence (e.g., duplicate transaction receipts, cancellation confirmation email)
We respond within 5 business days. Approved refunds are processed to the original payment method within 7–14 business days.
4.4 Not Eligible for Refund
The following are explicitly not grounds for a refund:
- Change of mind, buyer's remorse, or deciding you no longer need the service
- Dissatisfaction with content quality, difficulty level, or learning outcomes
- Not having used the service during the billing period (non-use is not our responsibility)
- Finding a cheaper or different alternative
- Course or feature updates that change the presentation or structure
- Price reductions after your purchase
- Partial billing periods remaining after cancellation
- Accounts terminated for Terms of Service violations
- Annual subscriptions cancelled mid-term (access continues until year end; no partial refund)
4.5 Annual Subscriptions
Annual plans are sold at a discounted rate in exchange for a 12-month commitment. They are non-refundable and non-transferable. You may cancel auto-renewal at any time, but the remaining period is not refunded — you retain access until the annual period expires.
5. Payment Terms
5.1 Billing Cycle
- Monthly: Billed on the same calendar date each month.
- Annual: Billed once per year on the subscription anniversary date.
- All charges are collected in advance for the upcoming period.
5.2 Auto-Renewal
- Subscriptions renew automatically unless you cancel before the renewal date.
- We send a renewal reminder email 7 days before the renewal date with the amount and a cancel link.
- Failure to cancel before the renewal date constitutes acceptance of the next billing period.
5.3 Price Changes
- We provide at least 30 days' notice before any price increase.
- Your current price is honoured through the end of your current billing period.
- If you do not cancel before the new pricing takes effect, renewal at the new price constitutes acceptance.
5.4 Failed Payments
| Timeline | Action |
|---|---|
| Day 0 | Payment fails — email notification sent |
| Day 3 | Retry #1 — reminder email |
| Day 7 | Retry #2 — in-app notification, premium features restricted |
| Day 14 | Final retry — premium access fully suspended |
| Day 30 | Subscription cancelled (no charge, data preserved) |
5.5 Payment Methods
- Credit/debit cards (Visa, Mastercard, Amex, RuPay)
- UPI (India)
- Net banking (India)
- International cards via Stripe
All processing is PCI-DSS Level 1 compliant. We store only tokenised references.
5.6 Invoices
- GST-compliant invoices generated automatically for Indian subscribers.
- Available at Settings → Subscription → Billing History.
6. Fair Usage and Abuse
6.1 Abuse of Cancellation/Refund Process
The following constitute abuse:
- Repeatedly subscribing, consuming content, and filing chargebacks or refund requests
- Filing chargebacks without first contacting us
- Providing false information to claim unauthorized charge exceptions
- Creating multiple accounts to exploit sample access repeatedly
6.2 Consequences
- Warning and account suspension for first offence
- Permanent termination without refund for repeated abuse
- Legal action for fraud, including recovery of costs and damages
7. Chargebacks
7.1 Contact us first. If you believe a charge is incorrect, email support@aiquitylife.com before filing a bank dispute. We resolve legitimate billing errors within 48 hours.
7.2 Unjustified chargebacks. If you file a chargeback for a charge that was legitimately authorized under your active subscription:
- We will submit evidence to your bank demonstrating valid authorization
- Your account will be immediately suspended pending resolution
- If the chargeback is upheld through fraud or misrepresentation, we reserve the right to pursue recovery and terminate your account permanently
7.3 Chargeback filing does not constitute cancellation. You must separately cancel your subscription to prevent future charges.
8. Account Termination by Us
8.1 Grounds
We may terminate your account for:
- Material breach of Terms of Service
- Fraud, including bad-faith payment disputes
- Court order or legal requirement
- Abuse patterns described in Section 6
8.2 Effect
- Termination for cause (fraud, abuse, ToS violation): No refund of any kind. Access ends immediately.
- Termination for legal/regulatory reasons: Pro-rata refund of unused prepaid period.
- Data: Available for export for 14 days post-termination, then deleted.
9. Consumer Protection Compliance
9.1 India — Consumer Protection Act 2019
We comply with the Consumer Protection (E-Commerce) Rules 2020:
- Clear pricing displayed before purchase
- No hidden charges
- Cancellation mechanism available at all times
- Grievance acknowledgement within 48 hours, resolution within 30 days
Note on digital services: Under Indian law, digital content and services delivered immediately upon purchase are not subject to the same return/refund rules as physical goods. The sample lessons open before purchase constitute the evaluation mechanism that fulfils the consumer's right to evaluate before buying.
9.2 EU/UK — Digital Content Directive
For EU/UK users: by subscribing and immediately accessing premium features, you expressly consent to the performance of the digital content contract beginning immediately, and you acknowledge loss of the 14-day withdrawal right for any digital content already accessed. This consent is collected at the point of purchase.
9.3 Other Jurisdictions
Where local mandatory consumer protection law provides rights that cannot be waived by contract, those rights apply. You must provide proof of jurisdiction and the specific mandatory provision when claiming such rights.
10. Changes to This Policy
10.1 We may update this policy at any time to reflect product changes, pricing updates, or legal requirements.
10.2 Material changes are communicated via email at least 15 days before taking effect.
10.3 Continued use of the service after policy changes take effect constitutes acceptance. If you disagree, cancel before your next renewal.
11. Contact
Billing Questions
Email: support@aiquitylife.com
Response time: Within 5 business days
Mailing Address:
KalpaNest Technologies Private Limited
WeWork Prestige Cube, Laskar Hosur Road, Adugodi, Koramangala
Bengaluru, Karnataka 560030, India
Grievance Officer (IT Act 2000, Section 5(9)):
Email: support@aiquitylife.com
Response: Acknowledged within 48 hours, resolved within 15 days.
By subscribing to AIQuity Life, you confirm that you have used the open sample lessons to evaluate the product, and that you accept this Cancellation & Refund Policy in full, including the no-refund default.